Training Lead, Client Services

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we’re still growing. Learn more about Dollar General at GENERAL SUMMARY:   Under general supervision, lead front-end sales associates in the replenishment of front end impulse fixtures and ensure exceptional service is provided to each customer. Provides support to other managers as requested.   DUTIES and RESPONSIBILITIES:   Lead the work of sales associates serving as cashiers including six to eight active registers. Operate cash register and flatbed scanner as needed to provide great customer service. Authorize voids and overrides; count register; make bank deposits. Assist in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures. Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager. Monitor cameras for unusual activities (customers and employees), if applicable. Supply cashiers with change when needed. Complete all required paperwork and documentation according to guidelines and deadlines as assigned. Responsible for training new cashiers; Cash handling policies and procedures Proper Scanning technique Engaging the customer Cashier selling activity Asking for additional front end help when lines start to back up ~ Responsible for the sanitation and execution of the front end cleaning schedule.   Knowledge, Skills and Abilities: Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit control. Ability to perform cash register functions. Knowledge of cash, facility and safety control policies and practices. Effective interpersonal and oral & written communication skills. Understanding of safety policies and practices. Ability to read and follow plan-o-gram and merchandise presentation guidance. Knowledge of and willingness to comply with company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Ability and willingness to obtain required certifications in food handling. Work Experience &/or Education: High school diploma or equivalent. One to two years of retail clerk experience. Previous lead experience and/or grocery store experience preferred. Attainment of required local and state food handling certifications, if applicable.   Relocation assistance is not available for this position. Dollar General Corporation is an equal opportunity employer.