Location: New York, NY
Employment Type: Regular Full-Time
The United Nations Children's Fund (UNICEF) works in 190 countries and territories to put children first. UNICEF has helped save more children’s lives than any other humanitarian organization, by providing health care and immunizations, clean water and sanitation, nutrition, education, emergency relief and more. UNICEF USA supports UNICEF's work through fundraising, advocacy and education in the United States. Together, we are working toward the day when no children die from preventable causes and every child has a safe and healthy childhood. For more information, visit www.unicefusa.org .
The Deputy Director, Salesforce Integration and Development
The Deputy Director, Salesforce Integration and Development is a newly created position at UNICEF USA. The organization has made an enterprise-wide commitment to using Salesforce Marketing Cloud and CRM with Non-Profit Success Pack (NPSP) as key digital components to drive its mission to raise funds, engage supporters and educate the public in order to deliver aid that helps children around the world.
In support of that mission, the Deputy Director will act as the key application Lead, ensuring that the new Salesforce CRM with NPSP is setup and configured correctly using best-in-class methods and according to the business rules and data structure representative of the organization. This includes how best to handle management of donors, supporters, club memberships, financial transactions, order tracking of Trick-or-Treat boxes, etc, in addition to considering any data requirements associated with the integration to Marketing Cloud.
The Deputy Director, working with external implementation partners, will also be the lead internal resource for directing the transition from the organization’s existing NPSP instance to the new one. The existing instance also integrates with Blackbaud CRM (BBCRM), the current system of record, and this will need to be part of the digital ecosystem change. In addition, as part of this initiative to move to the new NPSP, the Deputy Director will lead and be intimately involved in looking at existing custom objects, automated workflows, APEX triggers, data integrations, building report queries, and manual processes to determine if they need to be replicated and if so how to optimize, with the help of the team’s Solutions Architect.
One other focal point for the Salesforce Deputy Director will be with ongoing operations, both today and in the future. The Deputy Director will need to dive into how the existing NPSP instance works, the business logic it contains, and all of its components. They will take on a Salesforce Admin role capacity by running and overseeing batch jobs, file transfers, complex business processes, reports & dashboards, and minimal training of others that we allow to run in a self-service model. You will be the de facto expert on Salesforce internally, but will be supported with external partner resources, as needed.
While this is a technical role, it is one that equally requires the candidate to demonstrate that they can partner with the business leadership to understand the organization’s business drivers to better inform the technical decisions being made. Moreover, this role requires the ability to translate and explain technology in a way that senior management, business leaders, and constituents can easily understand.
This role offers the right candidate the rare opportunity to help create a new NPSP instance from scratch and build the most optimal business process, configurations, and integrations to meet the needs of the organization. This position is critical to the success of the overall vision to change the entire digital ecosystem within the organization which is being counted on to drive additional digital revenue, engagement, and brand awareness. This visible role will be based in the New York City offices of UNICEF USA. Minimal travel will be required.
Specific accountabilities will include:
Required Qualifications include:
Educational requirements include:
Must possess current and valid US Work Authorization and be eligible to work for any US employer without sponsorship.
Due to the high volume of applications received, only those selected for an interview will be contacted.
UNICEF USA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply.