Patient Access Supervisor (St. Joseph's Hospital) - Phoenix, AZ

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team’s production and performance to ensure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel to ensure a smooth, accurate workflow. The Supervisor works in tandem with the other department Supervisors to manage the daily production of the Patient Access team and assists in managing the overall operations of the department.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 12:00pm – 8:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 350 W THOMAS RD, Phoenix, AZ .

We offer 3 weeks of paid training. The hours during training will be 8:00am to 4:30pm, Monday - Friday. Training will be conducted on-site.

Primary Responsibilities:

• Have a working knowledge of computer applications.
• Demonstrate, leadership and analytical thinking capability.
• Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State, and local agencies.
• Have knowledge of basic medical terminology
• Organizes workflow to ensure accurate and timely team performance.
• Supervises the work schedule, always ensuring adequate and appropriate coverage of all positions.
• Selects, and delegates training and orientation of new staff.
• Assigns staff responsibilities and evaluates performance.
• Counsels’ employees on problem areas of registration and performance
• Works with staff to develop personal development plans, identify areas for improvement, and improve performance.
• Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department.
• Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards.
• Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows.
• Participates in administrative staff meetings and attends other meetings as assigned.
• Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations.
• Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow
• Generates enthusiasm and commitment among Chandler Regional Medical Center employees; fosters and reinforces tan based results.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must be 18 years of age OR older
• 2+ years of in ER Registration
• 2+ years of experience working in a hospital patient registration department, physician office setting, healthcare insurance company, revenue cycle vendor and / or other revenue cycle related roles.
• 2+ years of supervisor / leadership experience
• Working knowledge of medical terminology
• Ability to work Monday to Friday 12:00pm to 8:30pm. It may be necessary, given the business need, to work occasional overtime.
• Must be available to work 100% onsite at St. Joseph’s Hospital (350 W. Thomas Rod.) in Phoenix, AZ

Preferred Qualifications:

• Bilingual fluency in English and any other language

Soft Skill:

• Client oriented focus

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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