Multi-Unit Team Leader

What you'll bring to the team...

• Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
• Assist the DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
• Travel between the three offices as required
• May prepare tax returns, as needed

• People management experience, with the demonstrated ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
• Computer proficient with the ability to use MS Office
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) and 3 hours of Tax Update
• Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience