Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
Assist the DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
Travel between the three offices as required
May prepare tax returns, as needed
Your Expertise
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) and 3 hours of Tax Update
Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience