Intern - IS Technology Support Spec. (per diem)
Description
Virtua's IS department is looking to hire a per diem Intern.
Strongly prefer candidates that can work a 40 hour work week (full time), Monday - Friday during regular business hours of 8am - 5pm.
Position requires that you have your own vehicle and a current drivers license. Requires flexible travel to customer/remote sites to complete tasks; home base assignment may vary based on support and project needs. Serves as a liaison for internal customers on issues related to software and hardware capability and performance.
Job Summary:
Assists IS Technology Support Specialists with technology installations, configurations and aids in responding to Customer Support calls for software, hardware, peripherals, and other data network devices; interfaces with other IS teams and service vendors to help resolve problems and complete project tasks. Through real-world projects and assignments learns directly from Virtua IT professionals in multiple technology disciplines. Responsible for projecting a professional, friendly, customer service focused image in all customer communication. Develops and maintains productive and professional relationships with other teams within IS.
Job Responsibilities:
Required Experience:
Experience in computer hardware installation, maintenance and repair.
Strong analytical, technical and troubleshooting skills required.
Technical skills may be demonstrated through school, volunteer, or other extra-curricular activities.
Customer focus and positive, can-do approach is critical.
Must have good interpersonal, verbal and written communication skills.
Required Education:
High School Diploma.
Training / Certification / Licensure:
Any additional technical training is a plus.
Strongly prefer candidates that can work a 40 hour work week (full time), Monday - Friday during regular business hours of 8am - 5pm.
Position requires that you have your own vehicle and a current drivers license. Requires flexible travel to customer/remote sites to complete tasks; home base assignment may vary based on support and project needs. Serves as a liaison for internal customers on issues related to software and hardware capability and performance.
Job Summary:
Assists IS Technology Support Specialists with technology installations, configurations and aids in responding to Customer Support calls for software, hardware, peripherals, and other data network devices; interfaces with other IS teams and service vendors to help resolve problems and complete project tasks. Through real-world projects and assignments learns directly from Virtua IT professionals in multiple technology disciplines. Responsible for projecting a professional, friendly, customer service focused image in all customer communication. Develops and maintains productive and professional relationships with other teams within IS.
Job Responsibilities:
- Requires flexible travel to customer/remote sites to complete tasks; home base assignment may vary based on support and project needs. Serves as a liaison for internal customers on issues related to software and hardware capability and performance.
- Participates in IS projects as needed.
- Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs.
- Escalates issues to team lead and other IS support team members as needed.
- Other duties as assigned.
Required Experience:
Experience in computer hardware installation, maintenance and repair.
Strong analytical, technical and troubleshooting skills required.
Technical skills may be demonstrated through school, volunteer, or other extra-curricular activities.
Customer focus and positive, can-do approach is critical.
Must have good interpersonal, verbal and written communication skills.
Required Education:
High School Diploma.
Training / Certification / Licensure:
Any additional technical training is a plus.
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