UnitedHealth Group
Description
If you are located within AR, KY, LA, NC, TN, TX, GA, SC, VA or OH , you will have the flexibility to telecommute * (work from home) as you take on some tough challenges.
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home .
We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work. ?
The Clinical Administrative Coordinator is responsible for maintaining appropriate call coverage for Landmark Health’s patient facing phone lines while also contributing to administrative tasks necessary to support the Landmark clinical model.
MUST be able to work ANY assigned shift schedule after NESTING, within the following hours of operation: 6:00 AM – 12AM EST Sunday – Saturday
It may be necessary, given the business need, to work occasional overtime including HOLIDAYS AND WEEKENDS . Our office is located at various Landmark locations.
TRAINING: MUST be able to attend ALL sessions as scheduled of 4-weeks of on-the-job training ( ATTENDANCE and PUNCTUALITY is required for successful completion of training) and to include NESTING . Training will be conducted virtually from your home.
Hours are Monday – Friday: 9:00am – 5:00pm EST
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Provide superlative and empathetic telephonic customer service for Landmark patients
- Actively listen and probe patients in a professional and timely manner to understand and evaluate patient’s need, specifically whether the need is clinical or administrative
- Warm-transfer calls to Landmark clinical staff for clinically escalated situations
- Communicate and collaborate with members of the Landmark interdisciplinary team
- Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
- Document non-emergent patient interactions across Landmark’s various communication methods
- Manage the scheduling process for patients wanting to schedule new visits or reschedule existing ones
- Ad hoc administrative tasks as assigned
- Employees in the position can expect to be on the phone up to 90% of their work shift and complete other essential function on an as-needed basis
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age or Older
- 1+ years of call center experience (handling high volume of calls)
- Experience with Microsoft Office – Outlook (emails)
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to attend ALL training sessions Monday - Friday 9:00am - 5:00pm EST (scheduled of 1st week of First Impression, plus 3-weeks training (Attendance and Punctuality is required for successful completion of training)
- Ability to work any assigned 8-hour shift between the hours of 6:00am – 12:00am EST, Sunday – Saturday per location time zone
Preferred Qualifications:
- 1+ years of healthcare background with medical terminology and familiarity of clinical issues
- Ability to type at least 40 wpm
- Experience using Microsoft Office Teams (used for communications between teams)
Telecommuting Requirements:
- Reside within 60-mile radius of any Landmark office in: AR, KY, LA, NC, TN, TX, GA, SC, VA or OH
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
- Ability to talk, listen, and document effective updates in system
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .
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