Tech Support Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.   Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and  your life’s best work. SM

The position is for Desktop Support Technician role that provides L2 - Information Technology support at customer site (Hospital environment). Responsible for resolving support requests while meeting customer satisfaction and continuous service delivery demands over the phone, through e-mail, in person, and self-service.

Primary Responsibilities:

• Supports the managed workstation environment
• Provides hardware and software support services to enable business productivity on user devices
• Troubleshoots problem areas (in person, by telephone, via e-mail or remote control) in a timely and accurate fashion; applies, documents, and shares the resolution findings
• Provides end-user training assistance where required
• Discusses and diagnoses issues. Provides technical assistance on the use of corporate-supported applications and systems to resolve incidents and requests such as: hardware and software problems, upgrades, removing malware, supporting various systems, and/or user changes
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines
• Effectively manages work; understands and meets Service-Level Agreement (SLA) requirements (personal, team, and department's work queue) through the utilization of a ticketing process
• May be part of 24x7 rotation
• Accounts for and maintains an accurate desktop and Personal Computer (PC) software related inventory
• Provides effective communication of ongoing activity related to service requests and incidents
• Follows established Knowledge Based Articles (KBAs), processes, and procedures
• Utilizes excellent customer service skills and exceeds customer’s expectations
• Preserves and grows knowledge of Desktop Support procedures, products, and services
• Performs other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of experience as a Tech Support Specialist

Soft Skills: 

• Critical thinking skills and decisive judgment
• Must be able to work in a stressful environment and take appropriate action
• Excellent organizational, interpersonal, verbal, written and communication skills
• Knowledge of asset management software and/or inventory-tracking systems 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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