UnitedHealth Group
Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM
The Patient Service Representative is responsible for greeting patients and collecting, recording and balancing payments.
Schedule: Monday-Friday 7am-4pm
Location: 630 W WHEATLAND RD., DUNCANVILLE, TX
Primary Responsibilities:
- Greet patients as they arrive and manages 20-minute wait time
- Assist patient with intake processes including copying required documents
- Collect co-payments, co-insurance and deductibles and issues receipts
- Manage cashier box and daily deposits according to company policies
- Process walk-in patients and visitors
- Answer phones and schedule appointments
- Manage medical records (maintains, files / scans, prepares for schedule)
- Ensure all correspondence is scanned and / or filed in a timely manner
- Process requests for medical records release and maintains appropriate logs
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of experience in customer service with strong communication skills both in person and via phone
- Intermediate proficiency with MS Office, including Word, Excel, PowerPoint, Outlook, etc.
Preferred Qualifications:
- 1+ years of experience with CPT and ICD-10 coding
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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