SUPV INTERPRETER SVCS

Department: Interpreter Language Services
FTE: 1.00
Full Time
Shift: Rotating
Position Summary:
Manage all aspects of the day-to-day operations of the Interpreter Language Service Department. Ensure adequate staffing, personnel management (including mentoring, Kronos, and performance appraisals), ensure complete and accurate documentation for all activities of the department and basic program management when needed (such as translation and dual role programs). Ensure staff accountability, provide troubleshooting to areas on technical problems related to interpretation and give excellent customer service to all consumers. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.
Detailed responsibilities:
SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives
SUPERVISION - Allocate and schedule work within the area, ensuring that all floor requirements are covered during operating hours; fill in for staff as required during breaks and other absences
SUPERVISION - Perform routine personnel and payroll functions; monitor and maintain sick and annual leave records
ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures
QUALITY SERVICE - Deliver quality service and act in a positive way with all customers to complete assigned functions; identify, recommend and implement opportunities for continuous improvement
REPORTS - Prepare weekly, monthly, quarterly, and annual reports related to program operations as well as other special reports as necessary
RECORDS - Maintain reports and records; collect statistical data for administrative and/or quality improvement purposes
BILLING - Review and ensure patient billing is accurate and in compliance with financial policies, procedures and contractual requirements
DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
TRANSLATION MGT - Monitor translation requests, ensure they are complete by internal staff or external vendor in a timely, fair, high quality, cost-efficient manner
PROGRAM MGT - Work with other staff and management to ensure timely, high quality, efficient management of assigned programs
CONFIDENTIALITY - Maintain strict patient confidentiality as per UNM Hospitals and department policies
SAFETY - Maintain awareness and ensure staff compliance with safety requirements
Qualifications
Education:
Essential:
High School or GED Equivalent
Nonessential:
Bachelor's Degree
Education specialization:
Nonessential:
Related Discipline
Experience:
Essential:
2 years directly related experience
Nonessential:
No preferred experience
Credentials:
Essential:
Not Applicable/Not Required
Physical Conditions:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working conditions:
Essential:
No or min hazard, physical risk, office environment
Department: Education