Remote Monitoring Support Specialist

This Jobot Job is hosted by: Our client is a municipal government entity and one of the fastest growing communities in America. They consistently rank as one of the safest cities in Texas, have amazing schools, and a burgeoning arts & culture scene. Pension and Retirement Plans: Many government positions come with attractive pension and retirement plans, helping employees plan for their financial future. Professional Development: Our client typically invests in the professional development of its employees, offering training programs and opportunities for advancement. Meaningful Work: Working for the government allows employees to contribute to the well-being and development of the local community. Many find great satisfaction in knowing that their work directly impacts the lives of residents. Diverse Opportunities: Our client provides a wide range of career opportunities in various departments, including public safety, public works, planning, finance, and more. This diversity allows employees to explore different career paths within the organization. Government jobs often come with reasonable work hours and a focus on work-life balance, which can improve overall job satisfaction. Community Engagement: Employees of the government have the opportunity to engage with the community, collaborate with local residents and businesses, and participate in initiatives that benefit the city. Health and Wellness Programs: Our client offers health and wellness programs to promote the well-being of their employees, which can include fitness facilities, wellness incentives, and health insurance benefits. Collaborative Environment: Our client fosters a collaborative work environment, where employees can work together to address local issues and find innovative solutions. Modern Facilities and Technology: Our client often invests in modern facilities and technology, providing employees with the tools and resources they need to perform their jobs effectively. Community Pride: Employees working for our client often share a sense of pride in serving their local community and contributing to its growth and development. Training and Skill Development: Our client may offer opportunities for employees to enhance their skills and gain valuable experience through ongoing training and development programs. Many employees find that our client fosters a positive work culture that emphasizes teamwork, inclusivity, and a commitment to the community. Overall, working for our client can provide a stable and fulfilling career with opportunities for growth, personal development, and community involvement. It's a chance to make a meaningful impact on the local community while enjoying a range of benefits and a positive work environment. Under the context of the Exceptional Client Experience (ECE model) within the IT Operations Guide, this role involves providing technical support for a subset of business systems applications and contributing to the development of desktop/browser-based applications for back-end server processes. Evaluate one's own work performance or team performance. Contribute to the growth and development of others, the working unit, or the overall organization. Maintain a commitment to continuous learning and development through a blend of internal and external training opportunities, and encourage subordinates to do the same. Administer and provide operational support for application(s). Oversee and execute application installation, upgrade, and patching projects. Identify and implement enhancements to existing application(s). Enhance and document technical processes related to application support and publish knowledge articles. Assist customers with inquiries and requests regarding application(s). Gain insight into how customers use the application and recommend improvements for increased efficiency. Manage application backups, ensure system availability, and troubleshoot and resolve issues to resolution. Collaborate with external vendors and technical support teams to address issues and deliver strategic improvements. Automate manual tasks related to application(s). Generate metric reports for various applications and systems. Uphold a high level of customer service and offer long-range planning for user departments. Comply with all written organizational policies and procedures. Follow the assigned work schedule as outlined in organizational and department attendance policies and procedures. Possess comprehensive familiarity with services/frameworks and/or Application Programming Interfaces (APIs) to communicate with server software and access databases. Effective communication with colleagues, supervisors, subordinates, and service recipients. Achieve desired work outcomes, including quality, quantity, and timeliness. Effective planning and organization of work, time, and resources, and potentially those of subordinates. Proficiency in Excel and data mapping. Competence in supporting web-based applications. Bachelor's degree from an accredited educational institution in Computer Science or a related field. Four years of progressively responsible experience in Information Technology Systems, including experience with enterprise-wide vendor software applications and IT support. Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Proficiency in Windows platform and network technologies. Possession of a Class C Texas Driver's License. Tasks may require light physical effort, ranging from sedentary to light work, which may include some lifting, carrying, pushing, and/or pulling of lightweight objects and materials (up to 50 pounds). Some tasks may involve extended periods at a keyboard or workstation, and certain tasks may demand visual and auditory perception and discrimination, as well as oral communication skills.