Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.   Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and  your life’s best work.

The Patient Care Coordinator  greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Schedule: Monday through Friday a 40-hour work week between the hours of 7:00 am to 6:00 pm. The schedule will be determined by the supervisor upon hire.

Location: 1536 COLE BOULEVARD, Building 4, Suite 250, Lakewood, CO 80401

Primary Responsibilities:

• Assist in answering incoming phone calls in a prompt and professional manner
• Return calls as appropriate
• Connect and disconnect answering service, and follow up on messages received from answering service
• Assist in taking phone messages in a concise and complete manner
• Ensure phone calls will not be left on hold for excessive periods of time
• Assist “unscheduled” emergencies to the point that medically trained personnel may take over
• Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record
• Check patient’s balances and account status. Refer to patient representative as needed
• Assist patients with ambulatory difficulties
• Verify all demographic and financial information on established patients
• Obtain and receive information necessary for the preparation of a new patient record
• Enter patient data in the computer, and scan the insurance card and driver’s license in Allscripts
• Receive payments from patients and issue receipts including reconciling daily cash and cash drawer
• Schedule appointments and verify prior to the scheduled time
• Other responsibilities as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ year of healthcare or customer service experience
• Intermediate level of proficiency in Microsoft Office applications
• Ability to travel 10 % of the time to cover other practices as needed and have reliable transportation 

Preferred Qualifications:

• 1+ year of experience with electronic health records
• 1+ year of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology
• Ability to handle cash and to count money at high volumes including mathematical computations

Colorado Residents Only: The hourly range for Colorado residents is $16.00 to $31.44per hour . Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.  

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