Case Manager - Patient Care Coordinator

Optum is the premier medical practice in New Jersey serving patients in Hudson, Bergen, Passaic, Essex, Middlesex, Burlington, Ocean, and Camden counties. We have over 60 locations and 180 board certified medical providers specializing in Adult Medicine, Pediatrics, ENT, Foot & Ankle, Gastroenterology, Rheumatology, Cardiology, Behavioral Health, Physical Therapy, Allergy & Immunology, Developmental Health, Pain Management, Chiropractic and Optometry. As a National Committee for Quality Assurance “Level III- Patient Centered Medical Home,” Optum is able to provide patient-focused precision medical care to the entire family and is committed to providing patients with the highest quality medical care. In addition to providing the highest quality of care, Optum offers its patients the best hours of operation of any private practice in the country. Patients have around-the-clock access to a health-care team and have the benefit of same day and walk in appointments. As an advocate for prenatal health and education, Optum offers prenatal classes every weekend free of charge. We believe in giving back to their community and the patients they serve through health fairs, charitable giving/foundation, and free medical education. Springfield Multi-Specialty Care, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented  Patient Care Coordinator to join our team. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Working Hours: The Monday through Thursday 8:00 am to 7:00pm, Friday 8:00 to 4:00 pm, and rotating Saturdays from 8:00 am to 2:00pm.  Obtain patient signatures for required documents Accurate and complete occupational medicine registration workflow File and maintain medical records Answer telephone calls promptly and courteously Adhere to the standards identified via Sparq regarding Optum Employee Policies Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care Assure the continuity of care through scheduling and tracking systems Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations Provide accurate data in compliance with Performance Improvement tracking Comply with administrative policies to ensure quality of care Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays ~ Medical Plan options along with participation in a Health Spending Account or a Health Saving account ~ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage ~401(k) Savings Plan, Employee Stock Purchase Plan ~ Education Reimbursement ~ Employee Assistance Program ~ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) ~ You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 1+ years of Healthcare or customer service-related experience ~ Intermediate of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word) ~ Ability to travel 10 % of the time to cover other offices as needed Bilingual in Spanish and English ~1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records ~ Excellent communication skills and phone etiquette  ~ Experience working with an electronic health record New Jersey Residents Only:  The hourly range for  New Jersey residents is $16.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.