Initial Assistance Representative (12 Month Roster)

Duties

WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION?

A description of the business units can be found at: Vacancies will be filled in the following specialty areas: WI-CARE- Customer Assistance, Relationship and Education-Field Assistance-Area 1 The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Provides specialized clerical assistance to Tax Resolution Representatives (TRR's), Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands.
• Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.
• Controls reporting systems that track taxpayer utilization of IRS products and services.
• Examines returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information for sampling requirements prior to transmission to Submission Processing Centers.
• Makes initial determinations on filing extensions, assigns Employer Identification Numbers, processes Power of Attorney requests, resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations.

Help Requirements Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):

PD93176

Visit the IRS SPD Library to access the position descriptions. * Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. Examples of qualifying experience may include conducting basic research and applying information as necessary, interacting and communicating (orally and in writing) with customers, performing office duties. OR Bachelor's degree or four years of education above high school in any field of study from an accredited college or university. OR A combination of education and experience equivalent to that described above. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions. Additional information

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
• This is a Bargaining unit position.
• Tour of Duty: Day Shift, Monday-Friday 8:00 am to 4:30 pm.
• Alternative work schedule, staggered work hours or telework may be available.
• Relocation expenses - No

Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty. Vacancies to be filled are as follows. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC): 17 vacancies to be filled at any of the following BCs: NY0300; ME0068; NY7340, VT8139; NJ5114; OH0208; PA0871; OH0195; MI2210; PA0959; PA0949; NY7619; PA0277; RI7097; NY7064; NY6385; DE0016. The number of vacancies has not yet been determined for the following Post of Duty's. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC). If vacancies become available in these locations, this announcement will be amended, and a new cutoff date will be established to fill the additional vacancies as needed: OH0194; PA0329; ME0061; PA0719; NY7501; NY0016; MA0131; VT8102; CT0059; MA5955; NY7304; NY7691; OH2342; OH0189; OH0192; CT3376; MI0131; DE0066; NJ4541; NY7629; NY6175; PA0440; MA0129; MI3022; IN1823; NJ4611; DE0051; CT0013; NY7117; PA0865; WV0016; MA5942; NY7539; PA0358; PA0507; KY1472; OH1918; NH0037; OH0202; NJ6998; PA0582; IN1905; PA0745; NH6136; CT0061; NY0350; NJ0056; CT3438; CT3451; NJ4571; NJ4531; NJ0145; PA0233; NH6185; NY7030; ME0078; KY2098; NY7368; PA0656; MI2019; MD1123; PA0596; IN1641; ME4276; MA5982; NJ4721; NY7357; OH2146; MI2186; NJ5105; NY0218; RI7085; CT3462; NY7230; PA0627; MA6035; MA5785; PA0896; OH0302; NY7184. If the position(s) are no longer needed prior to the closing date, this announcement may be closed early. This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 9/25/2023. This announcement may be amended to include additional cut-off dates within the 12month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order. If additional vacancies exist, remaining applicants will be considered in score order as needed. Selections from this announcement may be made no later than (NLT) 06/12/2024. Read more *