Client Service Representative (Temporary Full-Time)

Elevate Your Career in Insurance Customer Service! This Jobot Job is hosted by: If you're looking to be part of a company where your contributions matter, where innovation is embraced, and where you can grow both personally and professionally, this is the place for you. Join in shaping the future of independent insurance, where every team member is not just an employee but a valued member of the family. It's not just an independent insurance company; it's a close-knit family of passionate professionals dedicated to redefining the insurance experience. Built on the belief in the power of individuality, innovation, and unparalleled service. When you become part of this team that values your unique talents, encourages your ideas, and supports your growth. Being part of this team means joining a company that values building lasting relationships with clients, putting their needs first, and exceeding their expectations. Independence and Autonomy: As an independent insurance company, the spirit of autonomy is embraced. Your ideas and insights will be not only welcomed but encouraged, as an organization we believe in the power of collective intelligence to drive the company forward. A leading insurance provider is seeking an enthusiastic, detail-oriented individual with a passion for service to join their team as a Permanent Insurance Customer Service Representative. This role is pivotal in maintaining strong relationships with clients, ensuring their satisfaction and trust in client services. The ideal candidate will have a background in the finance industry, specifically with property and casualty insurance, and will be comfortable working in a fast-paced, dynamic environment. This is a full-time, permanent position with opportunities for career advancement. As an Insurance Customer Service Representative, your key duties will include: Providing exceptional customer service to clients, responding to inquiries and complaints via phone, email, and in person. Explaining complex insurance concepts in a clear and concise manner to clients. Assisting clients with policy changes, updates, and cancellations. Collaborating with the insurance team to develop effective strategies for addressing client needs. Processing insurance documentation, maintaining accurate records of all transactions. Identifying opportunities for upselling and cross-selling insurance products to meet client needs. Participating in regular training and professional development opportunities. A minimum of 2 years of experience in a customer service role, preferably in the finance or insurance industry. Strong understanding of insurance products, services, and regulations. Proficient in using computer software and systems, including Microsoft Office Suite and CRM systems. a degree in Finance, Business Administration, or a related field is preferred. Insurance Customer Service Representative (ICSR) certification is a plus.