Patient Care Representative - 2nd Shift

Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. This position is part time and supports the Emergency department at Mukwonago campus on second shift. Employees are required to have flexibility to work a 2-week rotation, including a holiday rotation, between the normal business hours of 3:00pm – 11:00pm CST. Our office is located at 240 Maple Ave Mukwonago, WI 53149. We offer 4-6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Communicates by telephone, upholding excellent customer service. Handles confidential information appropriately by protecting and disclosing information to only those authorized. Prioritizes by assessing and analyzing information to identify immediate emergency needs. Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible. Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed. Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily. Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed. Provides wayfinding instructions and assists with hospital information as requested. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Must be 18 years or age or older Experience with Microsoft Office Products Previous customer service experience in an office setting or professional work environment Ability to work a 2-week rotation, including a holiday rotation, between the normal business hours of 3:00pm – 11:00pm CST Knowledge of medical terminology Experience with electronic medical records system Experience in a medical office or hospital admitting/registration office At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug – free workplace.