***REMOTE*** Lead, Operations Support

Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders * Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement * Assist the DGM in recruiting and interviewing candidates for tax office associate positions * Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns * Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions * Lead daily team meetings and communicate essential information to tax office associates * Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices * Travel between the three offices as required * May prepare tax returns, as needed People management experience, with the demonstrated ability to grow and develop associates * Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision * Computer proficient with the ability to use MS Office * Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) and 3 hours of Tax Update * Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience