Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $31.You may also qualify for free internet, TV and phone services (restrictions do apply).
The Telesales Representative position is an Outbound Telemarketing Sales position within the Spectrum Business team. Individuals in this position are responsible for understanding Spectrum Business products and services (Internet, Voice & Video) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Business customers via outbound calling in a call center environment.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Effectively sell Charter products and services to new and existing prospects.
Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
Business products and services.
Inform prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers.
Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
Ensure database information is accurate and complete.
Ability to read, write, speak and understand English
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.
Ability to effectively use and multitask with a personal computer; utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator.
Knowledge of commercial internet, video, data, and telephone products and services.
Proficient in MS Office and related software applications.
Required Related Work Experience and Number of Years
Customer Service and/or Telecommunication Sales Experience - 1+
Preferred Related Work Experience and Number of Years
ICOMS and/or CSG work experience, or experience with similar billing software - 1+
Customer Service and/or Telecommunication Sales Experience - 2+
Office work environment where employees may need to be seated for long periods of time while using a telephone headset and computer.
That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.