Porter, TX 77365
Posted at 27 Jan, 2024
Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders
* Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
* Assist the DGM in recruiting and interviewing candidates for tax office associate positions
* Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
* Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
* Lead daily team meetings and communicate essential information to tax office associates
* Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
* Travel between the three offices as required
* May prepare tax returns, as needed
People management experience, with the demonstrated ability to grow and develop associates
* Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
* Computer proficient with the ability to use MS Office
* Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) and 3 hours of Tax Update
* Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience