Logo
341322 Jobs
Sort by: relevance
Associate Team Leader
H&R Block, Inc.
Palatine, IL 60251
Critical Care Flight Paramedic
Geisinger
Tunkhannock, PA 18657
OR Travel MLT
LRS Healthcare
Lexington, KY 40598
(USA) Store Lead (Non-Complex) - Wm
Wal-Mart
Barstow, CA 92312
Internal Revenue Agent (Computer Audit Specialist (CAS) - Examiner) 12 MONTH ROSTER AMENDED
Department Of The Treasury
Little Rock, AR 72208
Senior Data Consultant, Defined Benefits - Fidelity Workplace Consulting
Fidelity Investments
Chicago, IL 60290
Principal Software Engineer, Data Platform
Fidelity Investments
Boston, MA 02298
Hospital Veterinary Technician Full Time
Banfield, The Pet Hospital
Medfield, MA 02052
Veterinary Technician
Banfield, The Pet Hospital
Manahawkin, NJ 08050
Internal Revenue Agent / Senior Revenue Agent (Examiner)-12 Month Roster
Department Of The Treasury
Mesa, AZ 85123
Travel MLT
LRS Healthcare
Yuma, AZ 85365
Travel MLT Position
LRS Healthcare
Augusta, GA 30910
CRNA FULL OR PART TIME
Geisinger
Drifton, PA 18221
Ambulatory Surgical Technologist-GWV
Geisinger
Mountain Top, PA 18707
Virtual Tax Advisor
H&R Block, Inc.
Arlington, VA 22201
Stocking & Unloading
Wal-Mart
Waynesboro, PA 17268
Stocking & Unloading
Wal-Mart
Pembroke, NC 28372
Cable Technician
DIRECTV
New Providence, IA 50206
Intensive Outpatient Therapist
Sevita
Weymouth, MA 02188
Pharmacy Tech - Bilingual English/Spanish
University of New Mexico - Hospitals
Albuquerque, NM 87101
Case Manager
Sevita
Cleveland, OH 44101
Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
Department Of The Treasury
Greenville, NC 27834
Remote Tax Advisor
H&R Block, Inc.
Sarasota, FL 34243
Principal Software Engineer
Fidelity Investments
Boston, MA 02298
English Education Instructor
University of New Mexico - Hospitals
Algodones, NM 87001
Traveling Data Cable Technician
DIRECTV
Beaver, IA 50031
ABA Therapist
Sevita
Veterinary Technician
Banfield, The Pet Hospital
Medfield, MA 02052
Traveling - Telecommunication Installer
DIRECTV
Hobbs, NM 88244
English Language Education Instructor
University of New Mexico - Hospitals
Algodones, NM 87001

H&R Block, Inc.

Palatine, IL 60251
Posted at 26 Jan, 2024

Description

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
Your Expertise
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher