Patient Care Coordinator - Pharmacy

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. The Patient Care Coordinator  performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.  Schedule:  Monday – Friday, 8:00 AM – 5:00 PM  Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department if applicable Focus on Quality and assists with Band 1-3 patients answer phones, scheduling appointments, redirecting calls as appropriate and assist callers with questions or concerns within the Patient Services Representative scope Inputs and/or updates patient demographic information and advises on the collection of patient payment Reviews all incoming faxes and routes to the appropriate area of the clinic Serves as a subject matter expert as needed by the Lead Patient Services Representative, Clinic Administrator or Supervisor, Clinic Operations Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays ~ Medical Plan options along with participation in a Health Spending Account or a Health Saving account ~ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage ~401(k) Savings Plan, Employee Stock Purchase Plan ~ Education Reimbursement ~ Employee Assistance Program ~ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) ~ You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 2+ years of experience working in a medical office environment ~1+ years of communication and customer service experience both in person and via phone ~ Intermediate level of proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications 1+ years of experience mentoring and training others ~ Knowledge of medical terminology and anatomy ~ Working knowledge of EPRG and Medicare Advantage quality requirements Possess planning, organizing, conflict resolution, negotiating and interpersonal skills At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug – free workplace.