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Copy of Consumer Technical Support Specialist
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Jobot
Inglewood, CA 90397
Posted at 31 Jan, 2024
Description
Long standing manufacturer seeks Consumer Tech Support Technician with mechanical and technical product experience. This Jobot Job is hosted by: Tim Fallman
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $20 - $25 per hour A bit about us: Located just north of LAX, we are a long standing, trusted manufacturer of a variety of innovative Control Systems and pride ourselves on maintaining one of the best customer service departments in the industry. Currently, we are in need of a Consumer Technical Support Specialist who has the following skills and knowledge... Why join us?
1. Answering phone calls from Contact Center Queue from callers having questions and issues with our Products and Services
2. Live Chats regarding our Online Services and issues.
3. Offering technical support for products and services to End Users, including basic programming and assisting with software questions.
4. Looking up accounts for Online services and answering questions related to these services including billing and payment options.
5. When needed, assist Consumers in using the Website Dealer Locator to find a local service provider.
6. Documenting issues that may arise from calls on recurring issues.
7. Complete specific task given related to customer support. Job Requirements:
1. Good verbal and written communication skills
2. Ability to handle difficult or upset Users.
3. Basic Computer Knowledge and skills.
4. Good Attendance Record. Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $20 - $25 per hour A bit about us: Located just north of LAX, we are a long standing, trusted manufacturer of a variety of innovative Control Systems and pride ourselves on maintaining one of the best customer service departments in the industry. Currently, we are in need of a Consumer Technical Support Specialist who has the following skills and knowledge... Why join us?
- Competitive hourly rate!
- Great Benefits Package!
- Growth opportunities!
- Profit Share
- 401k
1. Answering phone calls from Contact Center Queue from callers having questions and issues with our Products and Services
2. Live Chats regarding our Online Services and issues.
3. Offering technical support for products and services to End Users, including basic programming and assisting with software questions.
4. Looking up accounts for Online services and answering questions related to these services including billing and payment options.
5. When needed, assist Consumers in using the Website Dealer Locator to find a local service provider.
6. Documenting issues that may arise from calls on recurring issues.
7. Complete specific task given related to customer support. Job Requirements:
1. Good verbal and written communication skills
2. Ability to handle difficult or upset Users.
3. Basic Computer Knowledge and skills.
4. Good Attendance Record. Interested in hearing more? Easy Apply now by clicking the "Apply" button.