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Jobot
North Providence, RI 02911
Posted at 31 Jan, 2024
Description
Enterprise support technician - physical security This Jobot Job is hosted by: Julie Dunn
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $25 - $37 per hour A bit about us: We are a world- leading provider of integrated security solutions. Why join us? WE offer great benefits, training and room for growth! Job Details The Enterprise Support Specialist is responsible for the remote programming, commissioning, and troubleshooting of our large-scale enterprise level security system installations. These tasks include and not limited to:
Primary Responsibilities: Effectively and efficiently communicate with customers to identify symptoms, causes, and solutions with electronic security for end users access control, video, intercom & integrations.
Capable of programming, commissioning, and advanced system integrations of our large-scale enterprise level security systems remotely
Provide technical/systems support as required for internal/external customers and log all required and pertinent information in a technical support incident management system.
Retain ownership of the issues until solution is identified and communicated to the customer
Escalate non-documented or unknown problems to next level or manufacturer support
Respond to trouble tickets to ensure application uptime and system performance
Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience. Job Requirements: Associate degree in Electronics, Computer Science or related area or equivalent education and/or experience, including field service or call center experience.
(1) One to (3) three years technical support or related experience
Experience on access control hardware & software platforms, specifically Software House CCURE 9000 and DMP Entre or Remote Link.
Experience on CCTV platforms such as March Networks
Know and adhere to quality process/systems
Experienced with P.C. computer/on-line information systems, networked environments, and databases
Experienced in installing, configuring, and maintaining enterprise software and administration.
Experience in Remote Connect Software.
Familiar with MS Office Applications
Prior experience working in a team environment and independent of direct supervision. Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $25 - $37 per hour A bit about us: We are a world- leading provider of integrated security solutions. Why join us? WE offer great benefits, training and room for growth! Job Details The Enterprise Support Specialist is responsible for the remote programming, commissioning, and troubleshooting of our large-scale enterprise level security system installations. These tasks include and not limited to:
Primary Responsibilities: Effectively and efficiently communicate with customers to identify symptoms, causes, and solutions with electronic security for end users access control, video, intercom & integrations.
Capable of programming, commissioning, and advanced system integrations of our large-scale enterprise level security systems remotely
Provide technical/systems support as required for internal/external customers and log all required and pertinent information in a technical support incident management system.
Retain ownership of the issues until solution is identified and communicated to the customer
Escalate non-documented or unknown problems to next level or manufacturer support
Respond to trouble tickets to ensure application uptime and system performance
Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience. Job Requirements: Associate degree in Electronics, Computer Science or related area or equivalent education and/or experience, including field service or call center experience.
(1) One to (3) three years technical support or related experience
Experience on access control hardware & software platforms, specifically Software House CCURE 9000 and DMP Entre or Remote Link.
Experience on CCTV platforms such as March Networks
Know and adhere to quality process/systems
Experienced with P.C. computer/on-line information systems, networked environments, and databases
Experienced in installing, configuring, and maintaining enterprise software and administration.
Experience in Remote Connect Software.
Familiar with MS Office Applications
Prior experience working in a team environment and independent of direct supervision. Interested in hearing more? Easy Apply now by clicking the "Apply" button.