Accounts Receivable Credit & Collections Specialist

Under the direction of the Supervisor Billing, Cash and Collections, The Sr Billing, Cash and Collection Associate, is responsible for the execution of multiple operational processes associated with Accounts Receivable Collections. The Sr Billing, Cash and Collection Associate ensures timely and accurate completion of weekly aging review of assigned work. The Sr Billing, Cash and Collection Associate responds to internal and external customer service requests, initiates and monitors aging reports and ensures AR records are accurate and up to date. Performs Customer Account reconciliations. Also, requires directly contacting customers to resolve payment issues including but not limited to misapplied payments, payment errors, billing errors and delinquent payments to be able to explain and resolve open balances, correct errors, and ensure full, timely payments are received. Performs cancellation procedures in compliance with applicable state laws, Coordinates termination of accounts. Actively participates in continuous quality improvement initiatives including identifying and recommending process improvements when appropriate. Update and maintain policies, procedures, and workflows. Perform cross-training, implement process improvements, and ensure corporate controls and polices are adhered to. Triages and follows up on internal and external inquiries related to Accounts Receivable Assists in the month-end closing activities, and the analysis and reconciliation of data associated with those processes. Bachelor’s degree in accounting or business administration preferred. ~2-3 years of accounting or Customer Service work experience which demonstrates the abilities to perform in the position. Managed health care experience is preferred, operations and/or analytical experience a plus Commitment to Diversity, Equity & Inclusion Point32Health is committed to making diversity, equity, and inclusion part of everything we do—from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. It is the policy of Ignyte AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.