Senior Business Analyst

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing   your life’s best work. SM  

The  Senior Business Analyst conducts and manages outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. They support short and long-term operational/strategic business activities - by developing, enhancing, and maintaining operational information and models. They also develop and implement effective/strategic business solutions through research and analysis of data and business processes.

If you reside in Tennessee, you’ll enjoy the flexibility to telecommute * as you take on some tough challenges.

Primary Responsibilities:

• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and/or conducts moderately complex analyses
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Provides explanations and information to others on difficult issues
• Acts as a resource for others with less experience
• Participate in the definition of project roles to drive the gathering of detailed business, functional and non-functional requirements
• Identify applicable technical and business stakeholders, using appropriate Stakeholder Analysis tools/approaches (e.g., RACI, SIPOC)
• Define and update the project schedule to track/measure the progress of the requirements-gathering process (e.g., status, milestones, tasks, deliverables)
• Conduct current state analysis to gather current business, functional and non-functional requirements, and constraints (i.e., "as-is" state)
• Develop business context diagrams (e.g., business data flows, process flows) to analyze/confirm the definition of project requirements
• Support, contribute to, and/or facilitate the identification/prioritization of business/process solutions (e.g., analysis tools, solutions discussions, solution selection matrix, IET, use case development)
• Partner with applicable stakeholders to identify the operational impact of changes within defined solutions (e.g., changes to policies/processes/procedures, compliance with applicable legal/regulatory requirements, additional requirements)
• Seek opportunities to improve operating efficiencies/effectiveness (e.g., downstream impacts, role/responsibility realignment, enhanced business value)
• Support ongoing operations/maintenance/enhancement of existing solutions, in partnership with applicable stakeholders (e.g., IT, business owners/ partners, vendors)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/ GED (or higher)
  
• 3+ years of experience in a business/finance analysis role
• 3+ years of experience in relational databases such as Microsoft Access, database structures
• Advanced proficiency in Microsoft Excel (Pivot Tables, VLookups, etc.)
• Must reside in the state of Tennessee

Preferred Qualifications:

• Demonstrate and apply understanding of UnitedHealth Group's business (e.g., specific business capabilities, functions, processes, and business cycles)
• Demonstrate and apply understanding of health care industry trends and their drivers
• Demonstrate and apply knowledge of technology industry trends and tools
• Demonstrate and apply understanding of applicable regulations (e.g., HIPAA, SOX) and UHG policies/standards (e.g., RSA, security)
• Maintain awareness of best practices/approaches related to quality and productivity (e.g., process improvement, DMAIC, Lean)
• SQL experience

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.  

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