Senior Pharmacy Technician - Home Delivery

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and  your life’s best work.SM 

As the  Senior Pharmacy Technician – Home Delivery , you will be asked to shadow to demonstrate what right looks like as a fully proficient Technician. Positively contributes to overall team motivation and drives team engagement. As permitted by state regulation, interprets providers' prescriptions and creates order, assesses, inputs and retrieves prescription, medical/lab and reimbursement information from computer system.

Schedule : Will work an 8-hour shift between the business hours of 7am – 6pm CST, Monday – Friday, 40 hours per week

If you reside in Illinois or Iowa, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges. 

Primary Responsibilities:

• Prescription requests 
• Entry, billing, and submittal of the customer's order to fulfillment for delivery assist with operations support, training, and process improvements
• Contribute to updating Standard Operating Procedures (SOPs) and team content
• Creation/ routing of pharmacy orders through receipt
• Demonstrate handling both inbound and outbound member/patient calls
• Prep and scan documents, verify member/patient data submit prescription orders in computer system
• May contact members/patients/providers to validate data, request payment information and establish priority of order or delivery details
• Applies knowledge/skills to a range of moderately complex activities
• Demonstrates great depth of knowledge/skills in own function
• Acts as a technical resource to others in own function
• Proactively identifies solutions to non-standard requests
• Solves moderately complex problems on own
• Works with team to solve complex problems
• Plans, prioritizes, organizes, and completes work to meet established objectives
• Provide an exceptional customer experience with every interaction
• Provide a holistic approach to case management by completing the following duties for each customer assigned
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May coordinate others activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.  

Required Qualifications:

• High School Diploma/GED (or higher)
• Active and unrestricted State NHA CpHT license OR Nationally Certified Pharmacy Technician license via EXCPT or PTCB without restrictions 
• 2+ years of experience as a Pharmacy Technician
• Reside in Iowa or Illinois

Preferred Qualifications:

• Patient Experience
• Call-center or telephonic work

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.  

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