Team Lead Cash Posting

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.   Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and   your life’s best work. SM

Demonstrates a high level of performance in the Cash Posting employee role and effectively establish, prioritize, and balance the various duties of both the lead and employee roles. Provides first level support to the Cash Posting Representatives.

A technical professional who assists with the resolution of Cash Posting variances and ensure that timeliness and accuracy are optimized. Responsible for the monitoring of daily operational functions of the Cash Posting Department and will have daily interaction with internal and external customers of ProHealth Care. Demonstrates excellent customer service skills.

Location:   N17W24100 Riverwood Dr. Waukesha, WI 53188

Schedule:   Monday through Friday from 8:00am-4:30pm CST

Primary Responsibilities:

• Provides instruction and guidance to the Cash Posting team members to improve efficiency, quality, and productivity
• Serves as a resource for staff, which includes when other department leadership members are not present
• Provides education and training to the Cash Posting representatives to support and enhance department goals and the customer service experience
• Monitors the daily assigned work volume to ensure timely completion, troubleshooting any issues or problems throughout daily operations to obtain resolution
• Monitors and reviews the work of others and reports non-compliance and/ or performance concerns to department leadership
• Comprehends and verbalizes processes and procedures of the department and challenges current processes
• Identifies system and workflow improvements to enhance the team's efficiency
• Analyzes problems and provides correct information and solutions
• Assists with department orientation and training new hires and existing staff
• Maintains a high-quality work environment so other team members are motivated to perform at their highest level
• Establishes and maintains effective relationships with Cash Posting team members
• Possesses the ability to sit side by side with employees as a coach and mentor by demonstrating strong technical, communication and interpersonal skills
• Assists with department scheduling
• Assists with department staff meetings and agendas
• Performs a variety of tasks and assignments including special projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED (or higher) 
• 2+ years of accounting and/or cash posting experience 
• 2+ years of 10-key experience
• Intermediate level of proficiency with Microsoft Excel
• Ability to work in office at N17W24100 Riverwood Dr. Waukesha, WI 53188

Preferred Qualifications:

• Epic experience 
• Previous leadership experience 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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